Durham (984) 244-7835
Wake Forest (984) 235-7253
Mebane (919) 568-8199
NOTICE OF PRIVACY PRACTICES
UPDATED 1/2/2020 - NUANGELS HOMECARE IS RENEWING ITS COMMITMENT TO PROTECTING THE PRIVATE INFORMATION OF BOTH EMPLOYEES AND CLIENTS. ANY QUESTIONS OR CONCERNS ABOUT HOW WE HANDLE YOUR INFORMATION CAN BE DIRECTED TO YOUR HOME OFFICE, OR BY REACHING OUT VIA OUR WEBSITE CONTACT PAGE.
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.*
Protected Information. While receiving care from our organization, information regarding your medical history, treatment, and payment for your health care may be originated and/or received by us. Information which can be used to identify you and which relates to your past, present or future medical condition, receipt of health care or payment for health care ("Protected Information").
Our Responsibilities. Federal law imposes certain obligations and duties upon us as a covered health care provider with respect to your Protected Information. Specifically, we are required to:
· Provide you with notice of our legal duties and our policies regarding the use and disclosure of your Protected Information;
How Your Protected Information May be Used and Disclosed. Generally, your Protected Information may be used and disclosed by us only with your express written authorization. However, there are some exceptions to this general rule.
Treatment, Payment or Health Care Operations.
Treatment Purposes. We may use or disclose your Protected Information for treatment purposes. During your care with our organization, it may be necessary for various personnel involved in your care to have access to your Protected information in order to provide you with quality care. In addition, we may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services which may be of interest to you.
Situations may also arise when it is necessary to disclose your Protected Information to health care providers outside our facility who may also be involved in your care.
Payment Purposes. Your Protected Information may also be used or disclosed for payment purposes. It is necessary for us to use or disclose Protected information so that treatment and services provided by us may be billed and collected from you, your insurance company, or other third party payer. It may also be necessary to release Protected Information to obtain prior approval from your health insurance. We may also release your Protected Information to another health care provider or individual or entity covered by the HIPAA privacy regulations who has a relationship with you for their payment activities.
* Please note, we reserve the right to revise our practices with respect to Protected Information and to amend this notice. Should our information practices change, we will update the information on our website. In addition, a current notice of our privacy practices may be obtained from our website at www.nuangelshomecare.com/privacy.html
Health Care Operations. Your Protected Information may also be used for health care operations, which are necessary to ensure the provider gives the highest quality of care. For example, your Protected Information may be used for quality assurance or risk management purposes. We may at times remove information which could identify you from your record so as to prevent others from learning who the specific patients are. In addition, we may release your Protected Information to another individual or entity covered by the HIPAA privacy regulations that has a relationship with you for their fraud and abuse detection or compliance purposes, quality assessment and improvement activities, or review, evaluation or training of health care professionals or students.
Patient Directory. The provider maintains a patient directory. Unless you object, your name, location in the organization, general condition, and religious affiliation will be contained in the directory. The directory is disclosed to members of the clergy and except for religious affiliation to other persons who specifically ask for the information by your name. You are not obligated, however, in any way, to consent to the inclusion of your information in the provider’s directory. Please notify the provider's personnel if you do not wish to be included in the directory or if you wish for information or disclosure to be limited in some way.
Notification and Communications to Individuals Involved in Your Care. Unless you have informed us otherwise, your Protected Information may be used or disclosed by us to notify or assist in notifying a family member or other person responsible for your care. In most cases, Protected Information disclosed for notification purposes will be limited to your name, location and general condition. In addition, unless you have informed us otherwise, Protected Information may be released to a family member, relative or close personal friend who is involved in your care to the extent necessary for them to participate in your care. In the event you wish for any of these uses or disclosures to be limited, please contact the provider's personnel.
Fundraising & Marketing Activities. We may use your Protected Information for the purpose of contacting you as part of a fundraising effort. Such contact could come from the provider or an affiliated organization such as a foundation or business associate. Information used as part of this fundraising activity may include demographic information such as name, address, age, gender, date of birth, department of service, your treating physician, outcome information, health insurance status, and the dates health care was provided to you. If you do not wish to be contacted for fundraising activities, you may contact our office at 844-475-7835 to have your name removed from our fundraising list or you may do so at our website at www.nuangelshomecare.com/contact.html.You may receive information such as prescription or refill reminders from the provider, however, your Protected Information will not be provided to third party marketers and the provider will not sell your Protected Information to others for marketing purposes without your specific authorization.
Psychotherapy Notes. In the event psychotherapy notes are maintained as part of your Protected Information, those notes will not be used or disclosed except in limited circumstances without your authorization. Such authorization is not needed and will not be obtained if such notes are used by the person who created them in a reasonable training program for the provider or as otherwise allowed by law.
Research Purposes. In some instances, your Protected Information may be used or disclosed for research purposes. Ali research projects which use Protected Information are subject to a special approval process which will, among other things, evaluate the precautions used to protect patient medical information. In many cases, information which identifies you as the patient will be removed.
Special Circumstances. Situations may arise which warrant us to use or disclose Protected Information without your consent or authorization. The law specifically allows us to use or disclose Protected Information without your consent or authorization in the following special circumstances:
Public Health Activities. We are allowed to use or disclose your Protected Information for public health activities and purposes. Examples of public health activities which would warrant the use or disclosure of your Protected Information include:
· Preventing or controlling disease, injury or disability;
Health Oversight Activities. Your Protected Information may be used or disclosed to a health oversight agency for activities authorized by law. Examples of health oversight activities include audits, investigations, inspections or judicial/administrative proceedings which you are not the subject of. In most cases, the oversight activity will be for the purpose of overseeing the care rendered by our organization or our organization's compliance with certain laws and regulations.
Judicial and Administrative Proceedings. We may disclose your Protected Information in the course of a judicial or administrative proceeding, including in accordance with a court or administrative order or subpoena.
Victims of Abuse or Neglect. Other than child and dependent adult abuse which is covered under public health activities, we may use or disclose your Protected Information to a protective services or social services agency or other similar government authority, if we reasonably believe you have been the victim of abuse, neglect or domestic violence in accordance with any requirements or limitations applicable under Federal or state law. In some circumstances we may be required to provide notice to you of the disclosure.
Law Enforcement. We may also release your Protected Information to a law enforcement official for the following purposes:
· Pursuant to a court order, warrant, subpoena, summons, or administrative request;
Coroner, Medical Examiners, Funeral Homes. Protected Information regarding a decedent may be released to a coroner or medical examiner for the purpose of identifying a deceased person, determining cause of death or other duties as authorized by law. Protected Information regarding a decedent may also be dlsclosed to funeral directors if necessary to carry out their duties.
Specialized Government Functions. Your Protected Information may be used or disclosed for a variety of government functions subject to some limitations. These government functions include:
· Military and veterans activities
Organ Donation. Your Protected Information may be used or disclosed by us to entiffes engaged in the procurement, banking or transplantation of organs, eyes or tissues for the purpose of facilitating such donation and transplantation.
Workers Compensation. We are allowed to disclose your Protected Information as authorized and to the extent necessary to comply with laws relating to workers' compensation or other programs providing benefits for work-related injuries or illness without regard to fault.
More Stringent Laws. Some of your Protected Information may be subject to other laws and regulations and afforded greater protection than what is outlined in this Notice, For instance, HIVIAIDS, substance abuse, mental health information and genetic information are often given more protection, In the event your Protected Information is afforded greater protection under federal or State law, we will comply with the applicable law.
Other uses and disclosures of Protected Information not covered by this Notice or the laws that apply to us will
Your Rights. Federal law grants you certain rights with respect to your Protected Information. Specifically, you have the right to:
· Receive notice of our policies and procedures used to protect your Protected Information;
Important Contact Information. This notice has been provided to you as a summary of how we will use your Protected Information and your rights with respect to your Protected Information. If you have any questions or for more information regarding your Protected Information, please contact our office at 844-475-7835.
If you believe your privacy rights have been violated, you may file a complaint with our office by contacting us at 844-475-7835. You may also file a complaint with the Secretary of Health and Human Services. The following website, www.HHS.gov, contains most reporting instructions and general information regarding these matters. There will be no retaliation for the filing of a complaint.
Effective Date. This notice become effective on January 1, 2020. Please note, we reserve the right to right to revise this notice at any time. You have the right to request a current copy of this Notice. A current notice of our privacy practices may be obtained at our offices in Durham, Wake Forest, or Mebane (see website for addresses), or at www.nuangelshomecare.com/privacy.html.